FAQ
Frequently asked questions
Shipping, payment, age verification and authenticity — answered.
What is the minimum age to order?
We sell only to persons aged 18 and over. You confirm your age before entering the shop.
What does shipping cost and where do you deliver?
We ship across Switzerland. Shipping is CHF 10.50 and free from CHF 250 order value.
Which payment methods do you accept?
TWINT and credit cards (Visa, Mastercard). Payment runs through a secure, hosted Swiss payment page.
Are the cigars genuine Tres Hermanos products?
Yes. We carry hand-rolled Tres Hermanos cigars from the Dominican Republic, plus matching spirits and accessories.
Can I return an item?
Return and shipping conditions are on the Returns and shipping page, linked in the footer.
How can I reach you?
By email at info@divinocigars.ch. We reply as soon as possible.